{"id":1915,"date":"2023-06-02T13:19:54","date_gmt":"2023-06-02T04:19:54","guid":{"rendered":"https:\/\/www.kkelan.com\/en\/?page_id=1915"},"modified":"2025-03-24T18:13:09","modified_gmt":"2025-03-24T09:13:09","slug":"forthecustomer","status":"publish","type":"page","link":"https:\/\/www.kkelan.com\/en\/about\/forthecustomer\/","title":{"rendered":"For the customer"},"content":{"rendered":"
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For the customer<\/p>\n

Customer Service Philosophy<\/h1>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n
Home<\/span><\/a><\/span><\/div>\n
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Message from the President and CEO:We are all about customer satisfaction<\/span><\/p>\n<\/h2>\n

Elan and its group companies are committed to providing the best products and services as we seek to satisfy our customers and enrich their lives.<\/p>\n

We aim to maintain customer trust not only by providing safe and reliable products and services but also by ensuring relevant and appropriate customer communications.<\/p>\n

We have established the Basic Policy on Customer Satisfaction, under which all employees passionately serve customers to make them fully satisfied. <\/p>\n

We have also created the Action Guidelines for the Customer Service. We will ensure that all staff in charge of customer service follow these guidelines. <\/p>\n

We will act in accordance with the Basic Policy on Customer Satisfaction and the Action Guidelines for the Customer Service to satisfy our customers and enrich their lives. <\/p>\n

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President and CEO<\/h3>\n

Tomohiro Minezaki<\/h2>\n

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InitiativesInitiatives to Enhance Customer Satisfaction<\/span><\/p>\n<\/h2>\n

On November 24, 2023, ELAN Corporation announced its compliance with the international standard ISO 10002 (Quality management\u2014Customer satisfaction\u2014Guidelines for complaints handling in organizations)*. <\/p>\n

Additionally, as of December 18, 2024, we received a “Third-Party Opinion Statement” from the Association of Consumer Affairs Professionals (ACAP). This statement affirms that our customer response system meets the requirements of ISO 10002, demonstrating our dedication to upholding international standards.<\/p>\n

We will continue to listen to the voice of customers, be attentive to their needs and wishes, and promote initiatives aimed at enhancing customer satisfaction. <\/p>\n

*ISO10002
\nAn international standard for complaints management systems established by the International Organization for Standardization (ISO) in July 2004, ISO 10002 provides organizations with guidelines for establishing and operating complaints handling processes.<\/p>\n<\/p><\/div>\n

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Basic Policyon Customer Satisfaction<\/span><\/p>\n<\/h2>\n

Our management principle is to satisfy customers and enrich their lives. We will uphold this principle by valuing the opinions of our customers, always thinking from their perspective, and reflecting their views in our corporate activities as the Elan Group. <\/p>\n<\/p><\/div>\n

We will gain customer trust by providing products and services that are safe and reliable.<\/p>\n<\/p><\/div>\n

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Objective of the Customer Service<\/span><\/p>\n<\/h2>\n

Envisioning the future with our customers<\/h3>\n

We receive many comments from customers on a daily basis. We take their words of appreciation as encouragement, and their criticism as a warning. We will continue to listen to various comments from customers, heed their opinions, and further enhance our services. The future we envision is not something we will create on our own. We will work with our customers to create a future with an enriching living environment.<\/p>\n

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Action Guidelines for the Customer Service<\/span><\/p>\n<\/h2>\n